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PRIVACY POLICY

Effective date: January 1, 2025

 

1.      Introduction

At ComfyBumpPhysio ("we," "us," or "our"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and disclose information about you when you interact with our website (the "Website"). By using the Website, you consent to the practices described in this Policy.

This website also collects and processes personal information in accordance with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth), and with the General Data Protection Regulation (GDPR - EU). As the data controller, we determine how personal information is collected, stored, and used.

We may engage third-party service providers to assist us with certain functions, such as website traffic analysis, payment processing, email marketing, and advertising. These service providers act as data processors and are carefully selected to ensure GDPR compliance. Their access to and use of your personal information are strictly limited to what is necessary to perform their functions.

 

2. Information We Collect

We gather information about you in two ways:

  • Information You Provide: You may voluntarily share personal information with us, such as your name, email address, phone number, and contact details, when you interact with our website. This includes actions like creating an account, subscribing to our newsletter, downloading content, commenting on our website, participating in contests, and contacting our support team.
  • Information We Collect Automatically: We automatically collect certain information when you visit our website, such as your device's IP address, operating system, browser type, location, and browsing activity on our website. This data helps us understand how our website is used and improve your overall experience.

We may also collect information related to your transactions with us, such as purchase history.

We use this information for various purposes, including:

  • Communicating with you: We use your information to respond to your inquiries, provide customer support, and send you relevant information.
  • Improving our services: We use this data to analyse website traffic, understand user behaviour, and improve the website's content and functionality.
  • Personalizing your experience: We may use this information to personalize your experience on our website, such as by displaying relevant content and offers.
  • Fraud prevention: We may use this information to detect and prevent fraudulent activity.
  • Legal compliance: We may use this information to comply with legal and regulatory requirements.

 

3. Website Tracking Technologies

We use various tracking technologies on our website, including cookies, pixels, and web beacons. These technologies collect information about your interactions with our website to enhance your experience and improve our services.

  • Cookies: Cookies are small data files stored on your device. They do not typically store personally identifiable information. We use cookies to:
    • Personalize your experience: Remember your preferences and display relevant content.
    • Improve website performance: Track website traffic and analyse user behaviour.
    • Enhance security: Help prevent fraud and protect user accounts.
  • Session Cookies: These temporary cookies expire when you close your browser. They are essential for some website functionalities.
  • Persistent Cookies: These cookies remain on your device until you delete them.

We may also use other tracking technologies, such as pixels and web beacons, to gather information about your browsing activity and improve the quality of our website and advertising.

 

4. Controlling Tracking Technologies

You can manage how tracking technologies are used on our website:

  • Opt-out of Analytics and Ads: Contact us at [email protected] to opt-out of having your browsing activity used for website analytics and targeted advertising.
  • Manage Cookies in Your Browser: You can control cookies directly through your web browser settings. This may include disabling cookies entirely, deleting specific cookies, or setting preferences for how cookies are stored.

 

5. Email Subscriptions

We use email marketing to keep you informed and engaged. How you join our email list depends on your location:

  • Outside the European Union: Downloading free materials, purchasing products or services, or subscribing to our newsletter automatically adds you to our list. You can unsubscribe any time using the link at the bottom of each email or by contacting us at [email protected].
  • European Union: You will only be added to our email list with your explicit consent, such as when you download free materials, purchase products or services, or subscribe to our newsletter. You can unsubscribe any time using the link at the bottom of each email or by contacting us at [email protected].

 

6. Legal Basis for Data Processing

We process your personal information under the General Data Protection Regulation (GDPR) based on the following legal grounds:

  • Consent: You have provided explicit consent for us to process your information when you voluntarily share it with us, such as by subscribing to our newsletter, contacting us, or participating in surveys.
  • Legitimate Interests: We have a legitimate interest in processing your information to:
    • Improve the performance and user experience of our website.
    • Enhance the content and reach of our online presence.
    • Develop and improve our products and services.
    • Protect our business and fulfill our legal obligations.
  • Contractual Necessity: When you purchase our products or services, we process your information to fulfill our contractual obligations to you.

 

7. Sharing Your Information

We may share your personal information with:

  • Business Partners: We may share your information with trusted business partners who assist us in operating our business. These partners are required to protect your information in accordance with this Privacy Policy.
  • Service Providers: We may share your information with third-party service providers who assist us with website maintenance, payment processing, and other essential business functions. These providers are obligated to use your information only as necessary to perform their services.  
  • Legal and Regulatory Authorities: We may disclose your information as required by law, such as to comply with law enforcement requests.

We may also disclose your information if we are involved in a merger, acquisition, or sale of all or part of our company.

 

8. Data Transfers and Retention

We may process your personal information within our own systems and through third-party service providers. This may involve transferring your data across international borders, including outside the European Economic Area (EEA). We rely on legitimate business interests, such as maintaining and improving our website, as the legal basis for these transfers.

We take appropriate measures to ensure the security of your data during any international transfers. Your consent to this Privacy Policy also signifies your consent to such transfers.

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

 We may also retain anonymized data for research purposes

 

9. Data Security

We prioritize the security of your personal information. We implement reasonable security measures to protect your data from unauthorized access, use, and disclosure.

For online transactions, we use a secure e-commerce platform that employs industry-standard security measures, such as firewalls and encryption for credit card information. Transaction data is typically deleted after the transaction is completed.

While we strive to maintain the security of your information, we cannot guarantee absolute security due to the inherent risks associated with online data transmission.

By using our website, you acknowledge that you understand the inherent risks associated with online data transmission and agree that we are not liable for any unauthorized use or disclosure of your personal information that may occur beyond our reasonable control.

 

10. Your Data Rights

The General Data Protection Regulation (GDPR) grants you certain rights regarding your personal information:

  • Access: You can request a copy of your personal information we hold, including the purpose of collection and who it's shared with. We provide a free copy initially, with potential fees for additional requests.
  • Correction: If you believe your information is inaccurate or incomplete, you can request correction or completion.
  • Erasure: Under certain circumstances, you can request deletion of your personal information.
  • Restriction: You can request restriction on processing your information in certain situations.
  • Objection: You can object to the processing of your personal information in certain circumstances.
  • Portability: You can request your personal information in a secure, machine-readable format for transfer to another service.
  • Complaint: You have the right to lodge a complaint with a supervisory authority regarding our handling of your information.
  • Withdrawal of Consent: If the processing of your information relies solely on your consent, you can withdraw consent at any time.

To exercise these rights, contact us at [email protected]. We may require verification of your identity before processing your request. Some rights may be limited by legal obligations. We will notify you if your request is rejected. If you're unhappy with how we handle your rights or information, you can contact your local data protection authority.

 

11. Your Personal Information Practices

We are committed to protecting your privacy. We do not sell your personal information obtained through our website, and we have no plans to do so in the future.

 

12. Do Not Track Requests

Our website currently does not respond to "Do Not Track" browser requests.

 

13. Protecting Children's Privacy

We take children's privacy seriously. In accordance with data privacy laws concerning minors, we do not knowingly collect or use personal information from children under 16. If we learn we have received information from a minor, we will delete it and seek parental consent. If you believe we may have unintentionally collected a minor's information, please contact us at [email protected].

 

14. Links to Third-Party Sites

Our website may contain links to third-party sites, including advertisers, that use cookies and web beacons. We are not responsible for the privacy practices of these sites. We encourage you to review the privacy policies of any third-party website you visit.

 

15. Updates to this Privacy Policy

This Privacy Policy is effective as of January 1, 2025. We may update this policy periodically. We will notify you of any changes by posting the new policy here. We recommend you review this policy periodically for updates.

 

16. Contact Us

This website is owned and operated by:

ComfyBumpPhysio

PO Box 900

Scarborough WA 6922

If you have any questions about this Privacy Policy, you can contact us at: [email protected]

Last updated: 01/01/2025

 

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